Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the Home Biomagnetism Kit must be unused, in its original condition, and returned with all included components, packaging, magnets, tape, storage pouch, and printed booklet.
Proof of purchase is required for all returns.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns of products that have been used, damaged after delivery, or returned incomplete.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds can take several business days to appear.
If you have completed these steps and still have not received your refund, please contact us at bibimcgeemassage@gmail.com.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery. We may request photographs of the product to help resolve the issue as quickly as possible.
Exchanges
We only replace items that are defective or damaged. If you require a replacement, please contact us at bibimcgeemassage@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
For any questions regarding refunds, returns, or exchanges, please contact:
Email: bibimcgeemassage@gmail.com
